What do
I need to use e-Branch?
To use e-Branch, you’ll need a computer with internet
access. You’ll also need to use Internet Explorer 5.5
or Netscape Navigator 4.7 or higher browsers.
How
do I sign up for e-Branch?
Go to our website,
www.linnareacu.org.
Click on the “Access your Account” button on the left.
Click on the “Sign Up for e-Branch” button.
Fill in the information and click “Submit”.
We’ll send you an application by U.S. Mail. Complete
and return the application and we’ll enroll you.
OR
Send us an e-mail including Linn Area member # or
mailing address and we’ll send you an application by
US Mail.
OR
You can stop into one of our
convenient locations to fill out
and submit the application on the spot.
I
received an error message telling me I need to update
my web browser. Why?
In order to provide proper protection of your credit
union accounts, e-Branch requires a web browser with 128
bit encryption. This level of encryption is the
current acceptable standard to provide adequate
security for Internet transactions. You must use
Internet Explorer 5.5 or Netscape Navigator 4.7 or
higher web browsers to utilize 128 bit encryption.
Earlier versions of these browsers have lower
encryption strengths and will not allow access to e-Branch.
For help updating your browser, click here.
How do I
change my e-Branch PIN (password)? After logging in to e-Branch, click the
“Services” button. Select “Change e-Branch Password” from
the options presented.
Click here to
log into e-Branch.
If you cannot log in to e-Branch, give us a call at
378-0101 x0 or 1-800-950-5228 x0. After verifying some information,
we’ll issue a temporary PIN. Use the instructions
above to change your PIN to a permanent one.
I
received an error message saying I’m blocked. How do I
get unblocked? Send us an
e-mail (link) or give us a call at
378-0101 x0 or 1-800-950-5228 x0. Let us know your Linn Area member # and
we’ll unblock your account.
How
many tries do I get before e-Branch will block me out? After 3 consecutive unsuccessful attempts to log in
with the incorrect password you will be blocked from
e-Branch. Please call 378-0101 x0 to unblock your account.
When
attempting to login I get an error message telling me
I’m not an authorized user. Why? You’re probably not entering your Linn Area
member # correctly. Your Linn Area member # 3, 4 or 5
numeric digits long. Some members will add the zero’s
that you see on your checks. DO NOT use these zeros.
If you continue to experience this error message send
us an e-mail or give us a call at 378-0101 x0 or
1-800-950-5228 x0.
I
just transferred funds using e-Branch. When will this
update at the credit union? e-Branch is real-time meaning any transactions done online will post to your account immediately. This also means that transactions posted here at the credit union will show online immediately.
Transactions conducted at the credit union or by
phone will be updated in the morning and in the
evening between 5:00 and 7:00.
How
do I transfer money between two different accounts?
After logging in to e-Branch, select the
“Transfer” button.
Choose the “Cross Account Transfer” option.
Select the account (checking or savings) to transfer
from, the amount to transfer and the account # you
would like to transfer to.
Press the “Transfer Funds” button.
Verify the correct amount and account to be
transferred to. Select “Confirm”.
Please note that you must have
previously set up Cross Account Transfers for this
option to be available. You must be the primary or a
joint member of both accounts to use this feature. You
can apply for Cross Account Transfers in e-Branch. After
logging in, select the Services button and then choose
Cross Account Transfer from the options listed. Or
give us a call at 378-0101x0 or 1-800-950-5228
x0 to set up Cross Account Transfers.
How can
I view the details of transactions? In “History”, place a checkmark next to the
line that reads “Detailed History”.
The page will reload and transaction notes will
appear.
Can
I download my information to a money management
program, such as Quicken? Yes, you can download a .qif file by
selecting “History”, then selecting “Download
History”.
Choose the financial program you use.
Please refer to your financial software’s instructions
to view your account information.
Linn Area Credit Union provides links to other sites of interest as a convenience to our members. Linn Area Credit Union is not responsible for the privacy practices or content contained on other sites. It neither endorses the information, presentation or accuracy nor makes any warranty, express or implied, regarding any external site or business transaction you do with them. If you have questions about another site's privacy practices, please read the privacy statement at their site.
e-Branch
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